Today, medical patients from several countries across the world seek treatment in other countries. This could be for several reasons: non availability of safe treatment in their own country (many parts of Africa and Asia), high costs in their country (USA, UK, South Africa and other Western countries), sometimes even long waiting lists (UK, Australia for example). Such travel, to obtain medical treatment abroad, is called medical tourism- especially when the medical treatment is combined with a holiday abroad.

Medical tourism is absolutely safe as long as the treatment is sought at a reputable medical facility. It is also important that the airport pickup, hotel bookings and other logistics arrangements are made through a reliable supporting & guiding agency.

As a foreigner seeking treatment in a foreign land, it would perhaps not be entirely safe to rely solely on information available on the Internet. It would be safer to deal with a reliable partner who is fully aware of about ground realities in India and has first-hand knowledge of the reputation and quality of not just hospitals in India, but also of the specific surgeon or doctor.

We at Aarex Medical Services have empanelled select hospitals after a very careful vetting process. We can vouch that the hospital that we recommend for our patients would be a high quality medical facility with specific expertise in handling the needs of the patient.

Our logistics arrangements are made through pre-screened reliable partners (hotels, travel agents, car rental agencies, etc) so that you have the peace of mind in knowing that you are secure in our hands

Indian doctors are rated amongst the best in the world.

More than 125,000 doctors of Indian origin works in the UK, USA, Canada and Australia. About 10% to 30% of practising doctors in these countries are of Indian origin. Besides these Western countries, Indian doctors also have an influential presence in many countries in the Middle East and Africa.

Over the last 15 years, private hospitals with huge investments and world-class infrastructure have attracted many of these doctors back to India. This, in combination with the high quality of medical education in India has provided leading hospitals in India with a pool of specialists and super specialists who are second to none in the world.

Absolutely, India's best hospitals are on par with the world's best hospitals in terms of infrastructure for diagnostics and treatment. Some of the high-tech equipment available at Indian hospitals today include:

• Da Vinci Robotic Surgeries
• Cyber Knife radio therapy for cancer, cardiac and other applications
• HIFU for non-invasive treatment of fibroids, prostate condition, etc
• Brain Suite, Intra-Operative Imaging Operating Theater
• Novalis TX radiosurgery
• Artis- Zeego Endovascular Surgical Cath Lab
• 256 Slice CT
• 3.0 Tesla MRI

The cost of medical treatment in India is extremely low when compared to Western countries and even South Africa. The cost of surgery / medical treatment in India could be as low as 10 to 20% of the costs in Western countries, providing you with savings of up to 80% of what you would pay in USA, Europe etc. Further, the cost of post-surgery physiotherapy, medications, and recuperation stay are also very economical in India.

Medical treatment at leading hospitals in India is absolutely world class. Doctors are extremely well-qualified and experienced; many of them have studied and worked abroad at renowned hospitals in the UK, USA etc. These hospitals also use the best technology for diagnosis (Philips, Siemens, GE, etc) and the best devices and implants which are used at the world's best medical centres. Safety and hygiene protocols are also maintained to international benchmarks.

The cost of treatment, in spite of maintaining world-class standards, is lower in India because India is, structurally speaking, a low-cost economy. Typically, a Coke or Pepsi which costs $1 in the US is available in India for 1/5 of the price, just 20 cents. This low-cost phenomenon extends across medical treatment as well. Further, medical insurance and malpractice insurance, which contribute greatly to extra costs in the West are a very small factor in the cost scenario in India.

Our cost estimates are all inclusive and transparent-there are no hidden charges whatsoever

The estimate of medical treatment that we provide to you will cover all medical costs that you are likely to incur for the specified treatment while at the hospital (hospital accommodation for you and your companion, investigations, surgery, fees for doctors and surgeons, nursing, physiotherapy, food for the patient, pick up and drop at the destination airport in India). This estimate is given to you based on the medical records and information that you provide. It is possible that the actual cost of treatment may vary from the estimate given to you for the following reasons:

• the investigations in India lead to a different diagnosis and a different line of treatment
• change in the line of treatment for medical reasons
• longer stay or additional /more intensive treatment than anticipated, owing to medical reasons

No, there is no separate fee payable to us. We receive an administration fee from the hospital, from within the amount paid by you to them. If there is any exception to this rule, in the future, we will indicate this in a transparent manner at the time of providing you with the cost estimate.

Many of our hospitals are JCI-USA approved. This endorsement indicates that the hospital meets the standards specified by the US government for hospitals in USA. Some hospitals are ISO approved.

Further, India has its own quality rating agency specifically for hospitals, National Accreditation Board for Hospitals & Healthcare Providers (NABH). NABH has extremely rigorous standards of accreditation as well.

Besides, some of our associate hospitals also have very active collaboration programs with leading medical institutions abroad such as Harvard Medical and Johns Hopkins.

Every aspect of your travel to India for medical treatment follows a careful procedure and protocol that we have established based on an analysis of the requirement of patients and the management team’s experience since 2001.

The hospital that we would recommend for your treatment would be part of our pre-screened list of affiliate hospitals. Each of these hospitals has been visited by us - our empanelment is based on a first-hand study of infrastructure availability, quality and strength of the medical team at each facility (doctors, nursing and paramedical staff), service orientation, experience in handling foreign patients, etc. You can therefore rest assured that you would be heading for a medical facility that would be most appropriate for your treatment.

We ensure that your pick up or arrival in India is done reliably and safely- our / hospital staff, or an empanelled private taxi service.

We make sure that you receive full assistance in respect of securing hotel/apartment accommodation that meets with your budget/comfort requirement.

The doctor who will perform the procedure would be an expert in his domain with abundant experience as well. Should you or your physician in your home country wish to speak with your doctor before you finalise your visit, we will be happy to facilitate this. All of our doctors are fluent in English. Our goal is to make sure that you are comfortable and confident about your surgeon and the medical facility prior to your departure.

Nursing quality in India is excellent and all our nurses and paramedical staff that you will be dealing with will be English speaking

You can therefore rest assured that every aspect of your medical visit to India has been thought through carefully and that you are in the care of professionals at every step of your journey to good health

Aarex Medical Services is a respected, knowledgeable and trustworthy organization with established relationships with the most renowned medical facilities in India.

Our staff has over 50 years of cumulative experience, in medical tourism. You will see this wealth of experience reflected in the professionalism that we bring to all aspects of our interaction with you.

We are one of the country’s most respected medical referrals agencies. We receive over 200 enquiries every week from all over the world.

We are free and independent. While we have formal agreements in place with the best and most reputed hospitals in India, we are still completely free to choose the one that is best for your condition.

Medical situations require urgent responses. We are positive, proactive and quick.

• 24- 72 hours response time for most medical opinions and cost estimates.
• 24 hours or less for all other queries.

We are committed to making sure that your visit proceeds safely and smoothly from start to finish. Our Case Managers will do their utmost to ensure that your visit meets with all objectives. We offer unparalleled access to an elite network of hand-picked, certified hospitals, hotels and tourism options-all coupled with the superb, personalized medical treatment that you and your companion need and deserve.

• Selection of the medical facility most suited to your condition
• Obtaining a quote for you
• Clarification of any questions you may have regarding the proposed course of medical treatment
• Assistance in obtaining a visa to visit India
• Travel assistance (including medical escorts, stretcher arrangements on international and domestic flights, cardiac ambulances for ground transfers,etc.)
• Reception at Indian airport and all local transfers
• Facilitation of stay at hospital
• Communication services to help you stay in touch with the folks back home
• Translation services for Arabic, Russian, French, etc (English is widely spoken)
• Servicing special menu requirements
• Facilitating stay of escorts
• Value additions for patient / escorts : General medical check ups, dental treatment, eye checkups,
• Post treatment doctor referral services

Yes, indeed. While we will assist you at every step of the way, your trip would be far more enjoyable and comfortable if you were to have a relative or a companion close at hand, especially in the days following a surgery. There would be no extra cost for your companion’s pickup or drop, nor is there any extra cost for stay with you at the hospital. The only element of additional cost would be for food and other living expenses.

It is quite possible that your local doctor may not be fully aware about the top-class infrastructure at our associate hospitals. Your doctor at home may also not be aware about the credentials of our doctors.

It would be very helpful for you to provide to your doctor the details of the hospital that we have recommended to you. Please click here for information about our Associate Hospitals.

We will also be happy to forward to you the profile of the doctor who will be treating you when you visit India. Please click here for information about some of our doctors.

Finally we can also arrange a conference call between your local doctor and our doctor so that all questions can be addressed completely and decisively.

Our doctors plan every treatment meticulously and carefully, keeping all risk factors in mind. The success rates of our surgeries are on par with international benchmarks. However, given the nature of medical treatment, it is not possible to rule out emergencies. You can rest assured about the full support of the hospital team as well as our case managers in the event of any contingency. Your companion will receive full updates of the situation and progress while you are being medically attended to in the most efficient and proactive manner.

At Aarex Medical Services, we do not ask our patients for any advance deposit whatsoever as a pre-condition to make complete arrangements for the travel and visit to India, including appointments and hospital bookings.

You need to pay the hospital's charges only upon arrival at the hospital in India, not before. You will therefore have the reassurance of actually being in the hospital and getting a feel of the medical institution before you make any financial commitment

• Send us your enquiry form along with the medical reports/images
• Receive our first response within 24 hours
• Send your clarifications or additional medical inputs, if any are needed from you
• Receive our detailed medical opinion, full details of the hospital that is being recommended to you, treatment plan, cost estimate, duration of hospital stay, duration of recuperation stay after discharge from hospital, accommodation options and visa procedures.
• Evaluate our response and ask for clarifications if any are needed
• Receive our clarifications and ask to speak to our doctor if necessary
• Provide us with passport details of yourself and your companion so that we can assist with a Visa Request Letter addressed to the Indian embassy in your country
• Receive visa, schedule your visit to India in consultation with us and book your flight tickets
• Advise us your flight details and accommodation preferences
• Receive confirmation off hospital/hotel bookings and airport pick up details
• Arrival in India for treatment, be received at the destination airport and proceeds to the hospital/hotel that has been booked for you
• Receive a briefing from the hospital representative and commence investigations/treatment
• Your family/doctor back home can be updated regularly about your medical progress, if you would like this to be done
• Complete your treatment and check into a hotel for recuperation, if this is required
• Return home or continue in India to enjoy a brief holiday before you go back home
• After you return, you will continue to have us available at all times to support you with any further assistance/advice that you may need from your treating doctor in India

We offer a range of accommodation options both during your stay at the hospital as well as for your stay in the hotel. We will suggest these options to you along with the medical opinion and treatment cost estimates. You can choose the option that suits you best. The range on offer would cover all preferences, budget to luxury.

The list of procedures given on our website is purely indicative, it is not an exhaustive list. Our associate hospitals in India are amongst the best in the world. Between them, practically all medical procedures are on offer in India. If you need any medical treatment that is not listed on our website, please send us the full details of your requirement. We are very confident that we will be able to address your treatment needs exactly as you want them.

We will continue to be available to support you even after you return home. There is a possibility that your doctor in India may require you to periodically do certain tests and provide us with your feedback so that we can opine on the further course of medication, exercise, etc. We will continue to serve as your channel of communication with your doctor in India to ensure that you receive complete and timely responses. This service, including telephonic consultations with your doctor if there is a need, comes to you completely free of any cost.

All medical information and any other information or a personal nature provided by you is treated in the strictest confidence. Such information is provided solely to authorised personnel in the hospitals concerned. The information provided by you is not divulged to any other individual or body whatsoever.